Aug 28, 2018 | Essential, Most Popular
Retail operational improvement projects are about changing retail operations for the better. This could be to increase sales, reduce cost, improve customer service or shift another important metric. Having the right idea is important. Being able to take that idea and...
Aug 21, 2018 | Methodology
Walking the process is an important stage to be able to effectively understand the status quo. Lean techniques call this a Gemba walk. But when you’re starting your Gemba walk, it’s easy to rush in at high speed, eager to going. This can result in missing important...
Aug 14, 2018 | Methodology
Often, the people doing an operational process think of the managers and head office teams as sat on their bottoms without really understanding reality. They think of the head office team as sitting in an “ivory tower”, unaware and disinterested of the real issues....
Aug 6, 2018 | Methodology
When processes and operations are running continually, it’s easy for the environment to get out of control. Key information is miscommunicated. Tools, equipment or materials get mislaid and lost. Visibility disappears. In turn, you create waste and your work gets more...
