Landing Retail Operational Improvement Changes

Landing Retail Operational Improvement Changes

Retail operational improvement projects are about changing retail operations for the better. This could be to increase sales, reduce cost, improve customer service or shift another important metric. Having the right idea is important. Being able to take that idea and...
Gemba Walk Checklist: Walk the Process Effectively

Gemba Walk Checklist: Walk the Process Effectively

Walking the process is an important stage to be able to effectively understand the status quo. Lean techniques call this a Gemba walk. But when you’re starting your Gemba walk, it’s easy to rush in at high speed, eager to going. This can result in missing important...
How to Do a Gemba Walk to Unlock Reality

How to Do a Gemba Walk to Unlock Reality

Often, the people doing an operational process think of the managers and head office teams as sat on their bottoms without really understanding reality. They think of the head office team as sitting in an “ivory tower”, unaware and disinterested of the real issues....
What is 5S?

What is 5S?

When processes and operations are running continually, it’s easy for the environment to get out of control. Key information is miscommunicated. Tools, equipment or materials get mislaid and lost. Visibility disappears. In turn, you create waste and your work gets more...

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